Friday, December 10, 2010

The danger of ordering Christmas presents online

I just wanted to alert everyone to the danger of ordering Christmas presents online, to be delivered.

I have ordered all of my Christmas presents for my sons online. One son had a bag from one place and a whole heap of Dr Who stuff from another place. Those two parcels consisted the majority of his Christmas presents this year, besides some minor ones and a big one for the family.

Well according to Australia Post, those two parcels were delivered to me at 5:30 on Thursday. I was home at 5:30 on Thursday and no parcels were delivered at that time. Not only was I home, but I was in the loungeroom, with a direct view out of the window. Plus my dog barks like crazy when someone pulls up, so he would have soon told me if the postal contractor was there. When I'm in my study, I know a parcel is being delivered because my dog lets me know. And at that time, I was actually looking out for the parcels as well. According to Australia Post, I signed for these parcels. I did not sign for these parcels.

I’m not sure what happened. Maybe they were delivered to the wrong address and the person there decided to sign for parcels that were not theirs. If so, they stole a child’s Christmas presents. Or maybe it was delivered at another time and decided to give it to some random person who just happened to be in my yard. Again, if so, that person stole a child’s Christmas presents.
I’ve rang up one of the merchants I bought from. And they are very nicely sending me a replacement. The parcel containing all the main presents for my son was bought from PopCultcha. I only just discovered that that parcel was also apparently delivered on Thursday. I've just sent them an email and am waiting to hear back from them.

But Australia Post refuses to do anything because they say they were delivered. When I know full well they were not. At least not to me.

Now I’m facing the possibility that my son may have no Christmas presents this year. I can’t afford to get new ones. It was hard enough affording the ones I bought.

And I am really upset about this. Not to mention worried about the presents I ordered for my other son. I’m also worried that perhaps that were other parcels that may have been delivered at the same time that were not tracked. I won't know they're missing until they never turn up, I suppose.

My son’s are 11 and 9 years old. One still believes in Santa. I really don’t want to have to tell them that there’s no Christmas Presents this year because Australia Post failed to deliver them to the right person.

My son asked me the other day if Santa was real. I told him that if he believes in Santa, then Santa exists.

Well at least he did. But I have a terrible feeling that Australia Post just killed him.


  1. Dear Liz,

    Forget Australia Post. Forget Santa.

    Just send details of your mailing address to or to PO Box 1099 Kenmore Qld 4069, because I've got some real Christmas presents for both you and your sons ready to mail off. They'll more than compensate for Australia Post's incompetence.

    If your son asks you if God is real, tell him that these presents come from God, and He's a lot more real than Santa.

    David ...

  2. Dear David,

    I always feel a bit funny with the Santa thing. But I think that there's only a short time when kids can believe in Santa and it seems a pity to ruin it for them.

    The Australia Post saga is still going on. I've written three different letters of complaint and rung them twice and each time I keep getting told 'According to our records, these parcels were delivered on Thursday, 9 December, at 5:30 and signed for by you.' The last one, they said 'If you have any further queries, please contact us.' I wrote back that I had further queries but some of them weren't printable.

    There's no need for you to send anything. I always put a lot more emphasis on Christmas as Jesus' birthday, rather than on Santa. And I've also spoken to them about Saint Nicholas. Although my youngest son still believes in Santa, he knows that it's not the most important thing to think about at Christmastime.


  3. Dear Liz,

    It's not about a 'need' to send anything to you.

    I 'wanted' to send something to you and your children.

    I'm not going to send the items if you don't want them, but the offer is still on the table.

    David ...

  4. Hi David,

    Okay then. I'll send you my address a bit later today. I have a headache at the moment and am thinking of going back to bed for a while.




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